The research project SLA@SOI will provide a major milestone for the further evolution towards a service-oriented economy. SLA@SOI will provide 3 major benefits to the provisioning of services:

• Predictability & Dependability: The quality characteristics of service can be predicted and enforced at run-time.
• Transparent SLA management: Service level agreements (SLAs) defining the exact conditions under which services are provided/consumed can be transparently managed across the whole business and IT stack.
• Automation: The whole process of negotiating SLAs and provisioning, delivery and monitoring of services will be automated allowing for highly dynamic and scalable service consumption.

The technical approach of SLA@SOI is to define a holistic view for the management of service level agreements (SLAs) and to implement an SLA management framework that can be easily integrated into a service-oriented infrastructure (SOI). The consortium of SLA@SOI comprises world-class players in academia and industry representing all the relevant industrial and technical perspectives required for materializing the vision of this ambitious project. The DEI will help SLA@SOI with its experience on service-oriented system engineering, on the negotiation and supervision of SLAs, and on the definition of prediction models.